Complaints Procedure

We would be very pleased to receive any feedback you may have about our service.

In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.


Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to patients’ concerns in a caring and sensitive way.


If you would like to complain about any aspect of our service please contact Cristian Manu or if you prefer write to:

The Practice Patient Manager, Chingford Smile & Orthodontic Studio

Private dental services

If your complaint is about private treatment and you are unhappy with the response you receive from us please contact the Dental Complaints Service on 08456 120 540 or visit

All Dental Professionals are registered with and regulated by the General Dental Council.

General Dental Council
+44 (0) 845 222 4141 (UK local rate)
or +44 (0) 20 7887 3800

37 Wimpole Street
London W1G 8DQ

Last updated on December 12th, 2020